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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of dezzle.casino in relation to the product Dazzle Casino, marketed under the brand name "Dazzle Casino" ("Dazzle Casino"). By registering an account or using any services on dezzle.casino you agree to be bound by these Terms. If you do not agree, you must not use the website or services. These Terms are effective from 6 November 2025 and replace all previous versions for players located in Great Britain.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

  • Operator: ProgressPlay Limited, a limited company founded in 2012 and incorporated in Malta, operating Dazzle Casino on dezzle.casino for players in Great Britain under UK Gambling Commission licence number 39335.
  • Website: The online gambling platform available at dezzle.casino and any sub-pages used for gaming, payments, or support in relation to Dazzle Casino.
  • User or Player: Any natural person who has created or uses an account on the Website, or who otherwise uses the gambling services offered on dezzle.casino.
  • Account: The personal online account created by a Player on the Website, used to access games, deposit and withdraw funds, manage responsible gambling tools and view activity.
  • Bet or Wager: Any amount of real money or bonus funds staked by a Player on a game or event offered on the Website, including spins, rounds, or participation in any gambling product.
  • Bonus: Any promotional benefit, including bonus funds, free spins, cashback, or other incentives credited to a Player's Account and subject to specific eligibility, wagering and withdrawal conditions.
  • Bonus Funds: The non-withdrawable part of a Player's balance consisting of Bonuses or winnings derived from Bonuses until all applicable conditions have been fulfilled.
  • Real Money Balance: The part of a Player's balance consisting of deposits and winnings from wagers placed with real money which are not subject to active wagering requirements.
  • Wagering Requirements: The total value of bets that must be placed using Bonus Funds and/or Real Money Balance before Bonus Funds and associated winnings can be transferred to the Real Money Balance or withdrawn.
  • KYC (Know Your Customer): The identification, verification and ongoing monitoring procedures required by law and regulation, including checks on identity, address, payment methods and, where appropriate, source of funds or wealth.
  • Responsible Gambling Tools: The set of tools made available to Players (including deposit, loss or wager limits, time-outs, reality checks and self-exclusion) to help manage and control gambling behaviour.
  • Force Majeure: Any event beyond the Operator's reasonable control, including but not limited to failures of telecommunications networks, power outages, acts of God, war, strikes, or governmental restrictions.
  • ADR: An Alternative Dispute Resolution service, currently the Independent Betting Adjudication Service ("IBAS"), which can review certain unresolved disputes between Players and the Operator.

Account Registration

Eligibility and Age Verification

  • Age requirement: You may only open and use an Account on dezzle.casino if you are at least 18 years old and legally permitted to gamble in Great Britain. Underage gambling is strictly prohibited.
  • Jurisdiction: These Terms apply to players located in Great Britain gambling under the UK Gambling Commission ("UKGC") licence 39335. Players in other jurisdictions may be served under the Malta Gaming Authority licence MGA/B2C/231/2012 and different terms may apply.
  • Verification obligation: The Operator is required by UK law and by the UKGC to verify your identity, age and, where relevant, source of funds before you can gamble with real money, withdraw funds or continue using the services.

Registration Process

  • Account creation: To register, you must complete the online registration form on dezzle.casino, providing information such as your full name, date of birth, residential address, email address and chosen login credentials.
  • Email verification: You may be required to verify your email address by following a link sent to you. The Operator may suspend or close accounts associated with unverified or clearly inaccurate contact details.
  • Single account: You may register only one Account as an individual Player. Creating multiple accounts, including across brands operated on the ProgressPlay network, may lead to closure of accounts and confiscation of Bonuses and associated winnings.

KYC, Documents and Ongoing Checks

  • Initial verification: You must provide accurate and complete KYC documents on request, which may include:
    • Proof of ID: passport, driving licence, or national ID card.
    • Proof of address: a recent utility bill or bank statement dated within the last 3 months.
    • Proof of payment method: for example, a photo of your debit card with middle digits covered, or a screenshot of your e-wallet account.
    • Source of wealth or funds: such as payslips or bank statements, particularly for higher levels of deposits or withdrawals.
  • Verification timeframe: The Operator aims to review documents as promptly as reasonably possible. In practice, verification can take from 48 hours to more than a week, especially where additional documentation or clarifications are required. You will be notified if further information is needed.
  • Ongoing monitoring: In line with anti-money laundering and responsible gambling obligations, further checks may be performed at any time. You may be required to re-submit or update documents, and your Account may be suspended until satisfactory information is provided.

User Obligations

  • Accuracy of information: You must ensure that all information provided during registration and throughout your relationship with the Operator is truthful, complete and kept up-to-date. Providing false or misleading information is a serious breach of these Terms.
  • Account security: You are responsible for maintaining the confidentiality of your username and password. You must not share your login details with any third party, and you remain responsible for all activity on your Account unless the Operator has failed to take reasonable steps to protect it.
  • Unauthorised use: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support via live chat or the contact form on dezzle.casino.
  • Self-management: You are responsible for using responsible gambling tools (including deposit, wager, loss and time limits, time-outs and self-exclusion) as appropriate for your circumstances. These tools are accessible via the "Play Responsibly" section of your Account.

Betting & Gameplay Rules

Placing Bets

  • Game rules: Each game available on dezzle.casino has its own rules, pay-tables and minimum/maximum stakes. By placing a bet, you confirm that you have reviewed and understood the rules that apply to that game.
  • Minimum and maximum stakes: The minimum and maximum stake per spin, round or game are displayed within the relevant game interface. The Operator may adjust these limits from time to time for operational, security or regulatory reasons.
  • Bet confirmation: A bet is deemed accepted once it has been registered on the Operator's servers and appears in your game history or transaction records. If a communication failure prevents confirmation from reaching your device, the recorded outcome on the Operator's systems will prevail.
  • Available balance: Bets may only be placed using available funds in your Account (Real Money Balance or, where permitted, Bonus Funds). If your balance is insufficient, the bet will not be accepted.

Modification and Cancellation of Bets

  • Irreversibility: Once a bet has been placed and accepted, you generally cannot cancel or modify it.
  • Obvious errors: If a bet is accepted at clearly erroneous odds or with a manifest technical error (for example, a game malfunction that misstates pay-table information), the Operator may void the bet or adjust it to the correct terms. Any decisions will be made fairly and in accordance with UKGC requirements.
  • Game malfunctions: In the event of a game malfunction, all affected bets and payouts may be voided. Where reasonable, stakes will be returned to your Account, but any corrupted or invalidated winnings may be removed.

Fairness, Integrity and Conduct

  • Game fairness: Games offered on dezzle.casino operate using random number generator (RNG) or equivalent mechanisms, which are subject to testing as required by the UKGC and other licensors. Although independent certificates from specific labs (such as eCOGRA or iTech Labs) may not be prominently displayed, the Operator is obliged to ensure fairness in line with regulatory standards.
  • Prohibited behaviour: You must not engage in collusion, use automated tools or "bots", exploit software bugs, or otherwise manipulate games or promotional offers. Any attempt to gain an unfair advantage may result in voided bets, cancelled winnings, account suspension or closure.
  • Live casino and chat: Where live casino or chat functionality is available, you must behave respectfully towards dealers, staff and other players. Insults, abusive language, harassment, hate speech, promotion of illegal activities or advertising for third-party services are strictly prohibited.
  • System abuse: Any attempt to hack, disrupt or overload the Website, or to reverse-engineer software or interfere with security features, is strictly prohibited and may be reported to relevant authorities.

Bonus Terms

General Bonus Conditions

  • Separate bonus policy: All Bonuses and promotions available on dezzle.casino are further governed by the Bonus Policy at https://dezzle.casino/bonus-policy/. In case of any inconsistency, the Bonus Policy and specific promotional terms prevail over this section.
  • Eligibility: Bonuses may be limited to specific Player segments (for example, new customers or VIP players), payment methods, or jurisdictions. Some payment methods, such as deposits via Skrill, Neteller or similar e-wallets, may be excluded from welcome offers or selected promotions.
  • Bonus activation: To activate a Bonus you may need to opt in, enter a bonus code, or meet minimum deposit thresholds. Any such conditions will be clearly stated in the relevant promotional description.

Wagering Requirements and Timeframes

  • Wagering: Most Bonuses are subject to wagering requirements. Until these requirements are met, Bonus Funds and related winnings ordinarily remain restricted and cannot be withdrawn except as permitted by the specific promotion and applicable regulations.
  • Contribution of games: Different games may contribute differently to wagering requirements, and some games may be excluded. Contribution tables are provided in the Bonus Policy and/or specific promotional terms, and it is your responsibility to check them before playing.
  • Time limits: Bonuses and accumulated wagering may be subject to expiry deadlines (for example, a requirement to complete wagering within a set number of days). Failure to meet the deadline may result in forfeiture of the Bonus and related winnings. All relevant timeframes are specified in the applicable promotional rules as used in 2025.

Prohibited Actions and Combining Promotions

  • Prohibited play patterns: The Operator may restrict betting strategies considered abusive, such as low-risk wagering to clear requirements, placing large bets after a series of low-stakes spins, or using multiple Accounts or ProgressPlay brands to claim the same offer repeatedly.
  • Game restrictions: Some games or game categories may be excluded from Bonus play or may have maximum bet limits while wagering requirements are active. These restrictions will be listed in the Bonus Policy or specific promotional terms.
  • Combining promotions: Unless expressly permitted, Bonuses cannot be combined. Only one active Bonus or promotion may apply to your Account at a time for a given activity, and using multiple overlapping offers to cover the same play may be considered abuse.
  • Right to withhold or cancel: Where the Operator reasonably suspects Bonus abuse, fraud, collusion or other prohibited behaviour, it may withhold, cancel or reclaim Bonuses and related winnings, subject always to applicable law and regulatory obligations to treat customers fairly.

Payments & Withdrawals

Deposit Methods and Limits

  • Payment processors: For players in Great Britain, Dazzle Casino on dezzle.casino supports various payment methods, including (but not limited to) Visa and Mastercard debit cards, PayPal, Skrill, Neteller, Payz and "Pay via Phone" mobile payments. Availability may change over time.
  • Typical minimum deposits (2025):
    • Visa/Mastercard debit cards and PayPal: usually from £10.
    • Skrill, Neteller and Payz: usually from £20.
    • Pay via Phone: usually from £10, with typical daily limits around £30.
    Current limits and any changes will be displayed in the cashier section of the Website at the time of your transaction.
  • Deposit fees: The Operator does not generally charge fees for standard deposits, but third-party providers may charge their own fees. Pay via Phone deposits may incur a processing fee of around 15% charged by the payment provider, which is outside the Operator's direct control and will be shown before you confirm the transaction.

Withdrawal Requests, Fees and Timeframes

  • Minimum withdrawals: Minimum withdrawal thresholds vary by method. For some methods (such as Visa/Mastercard and PayPal), publicly available information indicates minimum withdrawal limits in the range of £2.50-£10 per transaction. For e-wallets such as Skrill, Neteller and Payz, minimum withdrawals are typically around £20. The precise minimum applicable to your chosen method in 2025 will always be stated in the cashier.
  • Withdrawal fees: Withdrawals may be subject to an internal processing fee of 1% of the amount withdrawn, capped at £3 per transaction, as described in the Operator's Withdrawal Policy. Any such fees will be clearly displayed before you confirm your withdrawal request.
  • Processing stages:
    • Pending period: withdrawal requests are generally held in a pending state for approximately 1 business day, during which you may be able to reverse the withdrawal.
    • Internal processing: after the pending period, the payments team processes requests, typically within a further business day.
    • Transfer time: once processed, funds are sent to your selected payment method. Indicative end-to-end timelines for fully verified UK accounts are approximately 3-4 business days for e-wallets and 5-8 business days for debit cards, though this can vary.
  • KYC and security checks: Withdrawals may be delayed or withheld where required KYC checks or source-of-funds enquiries have not been satisfactorily completed. You may be asked to provide additional documentation before funds are released, in line with regulatory requirements.

Currency, Refunds and Reversals

  • Currency: Accounts for Great Britain players are generally operated in pounds sterling (GBP). If you deposit or withdraw in another currency, conversion rates and fees applied by your bank or payment provider are your responsibility.
  • Refunds of bets: In cases of game malfunction, obvious error or other technical faults, the Operator may void affected bets and return the original stake to your Account. In all such cases, decisions will be taken fairly and recorded in your transaction history.
  • Refunds of deposits: Deposits are normally non-refundable once used for gambling. In limited circumstances, and subject to regulatory obligations (for example, where a Player is identified as self-excluded or underage), deposits or balances may be returned in a manner determined by the Operator and/or required by the UKGC.
  • Withdrawal policy: Additional information regarding payment methods, fees and timeframes is set out in the Withdrawal Policy at https://dezzle.casino/withdrawal-policy/ and the Deposits Policy at https://dezzle.casino/deposit-policy/. In case of any inconsistency, those policies prevail over this summary.

Limitation of Liability

Operator's Obligations

  • Regulatory compliance: The Operator shall provide gambling services on dezzle.casino in accordance with its UKGC licence (account number 39335) for Great Britain and, where relevant, its Malta Gaming Authority licence. It shall use reasonable efforts to maintain a secure, fair and transparent gambling environment consistent with applicable law.
  • Accuracy of results: Game outcomes are determined by certified or approved mechanisms such as random number generators and/or live game equipment. The Operator will take reasonable steps to ensure that game results are recorded correctly and that any errors are rectified promptly.

Exclusions and Limitations

  • Technical failures: The Website and services are provided on an "as is" and "as available" basis. The Operator is not liable for interruptions, delays, data loss or other issues caused by Force Majeure events or failures of your own equipment, internet connection, mobile network or third-party service providers.
  • Indirect losses: To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, consequential or incidental damages, including loss of profits, business, data, goodwill or opportunity, arising from or in connection with your use of dezzle.casino.
  • Maximum liability: Subject to non-excludable statutory rights, the Operator's total aggregate liability to you arising out of any single event or series of related events shall not exceed the greater of: (i) the amount of the bet or wager in dispute; or (ii) the amount actually held in your Real Money Balance at the time of the relevant event.
  • Consumer rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

Intellectual Property Rights

  • Ownership: All content on dezzle.casino relating to Dazzle Casino, including software, source code, databases, graphics, logos, trademarks, text and other materials, is owned by the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
  • Brand usage: The "Dazzle Casino" brand and associated marks are used exclusively in connection with dezzle.casino by ProgressPlay Limited or its licensors. You obtain no rights in these marks or any other brand operated on the ProgressPlay network.
  • Permitted use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and services for personal, non-commercial entertainment purposes only.
  • Prohibited use: You may not copy, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble, distribute, transmit, display, perform, publish, create derivative works from, or otherwise exploit any part of the Website or its content without prior written consent from the Operator.
  • Third-party software: Certain games or payment services may incorporate software or content from third-party providers. Your use of such elements may be subject to additional terms imposed by those providers, which will be notified or referenced where applicable.

Privacy & Data Protection

  • Privacy Policy: The collection and processing of your personal data in connection with dezzle.casino and Dazzle Casino are governed by the Privacy Policy available at https://dezzle.casino/privacy-policy/. That policy explains what data is collected, the purposes of processing, legal bases, retention periods and your rights.
  • Legal framework: Personal data is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, as updated for 2025.
  • Purposes of processing: Your data may be used for account management, payment processing (including PCI DSS-compliant handling of card data), KYC and anti-money laundering checks, responsible gambling monitoring, dispute handling, regulatory reporting and marketing (where lawful and subject to your preferences).
  • Security: The Operator employs appropriate technical and organisational measures to safeguard your data. While the Operator is PCI DSS compliant for payment card security, it does not currently claim ISO/IEC 27001 certification, and no such certification should be inferred from your use of the services.

Changes to Terms

  • Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical developments, or product changes relevant to 2025 and beyond.
  • Notification: Material changes will generally be communicated by reasonable means, which may include email, on-site notices, banners, or prompts when you next log in. The revised Terms will be published on the Website and will indicate the effective date.
  • Continued use: By continuing to use dezzle.casino after the effective date of updated Terms, you accept the changes. If you do not agree, you must stop using the Website and may request the closure of your Account and withdrawal of any remaining Real Money Balance (subject to KYC and regulatory checks).
  • Prevalence of English version: Where translations of these Terms are provided, the English language version applicable to the UK market shall prevail to the extent of any inconsistency.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: The Operator may suspend or close your Account, withhold or void bets and/or confiscate Bonuses and associated winnings where it reasonably believes that:
    • you have breached these Terms or any related policy;
    • you are underage or have allowed a minor to access your Account;
    • you have engaged in fraud, money laundering, Bonus abuse, collusion or other unlawful or improper conduct;
    • you have used offensive or abusive language or behaviour towards staff or other players; or
    • it is necessary for responsible gambling, security or regulatory reasons.
  • Responsible gambling and self-exclusion: If you self-exclude through the Website or via the national GamStop scheme, your Account will be suspended or closed in line with your selection and applicable rules. You must not attempt to open new accounts while a self-exclusion or time-out is in effect.

Effect of Termination or Suspension

  • Real Money Balance: Where your Account is closed for reasons other than suspected fraud, criminal activity or serious breach, any remaining Real Money Balance will ordinarily be returned to you, subject to completion of KYC checks and applicable regulatory obligations.
  • Bonuses and winnings: Upon closure or suspension, Bonuses and related winnings may be forfeited, particularly where closure is due to Bonus abuse or other prohibited conduct. Where required by consumer protection rules, fair adjustments will be applied.
  • Ongoing obligations: Termination of your Account does not affect any rights or obligations that have accrued prior to termination, including any outstanding complaints, disputes, regulatory investigations or data retention obligations.

Governing Law & Jurisdiction

  • Applicable law: For Players located in Great Britain using dezzle.casino under UKGC licence 39335, these Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales.
  • Courts: Subject to the ADR process described below and any mandatory consumer protection rules, the courts of England and Wales shall have non-exclusive jurisdiction over disputes relating to these Terms or the services.
  • ADR procedures: If you have a complaint, you must first follow the Operator's internal complaints procedure. If a complaint remains unresolved after 8 weeks, or if a "deadlock" position is reached sooner, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS) or another ADR entity notified to you in accordance with UKGC requirements. Decisions by IBAS are generally binding on the Operator up to a value of £10,000.
  • Regulatory guidance: You may also consult the UK Gambling Commission's guidance for players regarding complaints and disputes at https://gamblingcommission.gov.uk/public-and-players/complaints. Regulatory complaints are distinct from ADR and may not result in financial redress.

Contact Information

  • Customer support:
    • Live chat: available 24/7 via the dezzle.casino website.
    • Email/contact form: available 24/7 via the on-site email/contact form. Acknowledgement is typically provided within a short period, with substantive responses usually following thereafter. The specific support email address is not publicly specified in these Terms and may be provided via the Website interface.
    • Telephone: there is currently no telephone support available for UK players under the data used to compile these Terms.
  • Registered and legal address of Operator: ProgressPlay Limited, Level 3 (suite no. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara BKR 4013, Malta. This address may be used for formal legal correspondence related to these Terms, subject to any additional instructions provided by the Operator.
  • Regulatory and licensing information:
    • United Kingdom licence holder: ProgressPlay Limited, authorised and regulated by the UK Gambling Commission under account number 39335. Licence details can be verified via the public register at https://registers.gamblingcommission.gov.uk/39335.
    • Malta licence: ProgressPlay Limited holds licence MGA/B2C/231/2012 issued by the Malta Gaming Authority for operations outside Great Britain, as described in the relevant licensing documentation.
  • ADR contact: Independent Betting Adjudication Service (IBAS), available at https://ibas-uk.com/, for qualifying disputes once the internal complaints process has been exhausted.
  • Regulator complaints guidance: UK Gambling Commission player complaints guidance is available at https://gamblingcommission.gov.uk/public-and-players/complaints.