Responsible Gaming

Responsible gaming at dezzle.casino (Dazzle Casino) means treating casino games as leisure entertainment, never as a way to make money or solve financial problems. This page explains how you can consciously plan, monitor, and reflect on your play so that gambling remains safe, enjoyable, and affordable for you.

Dazzle Casino is operated by ProgressPlay Limited, licensed and regulated in Great Britain by the UK Gambling Commission (licence no. 39335). In line with UK law and industry best practice as of 2025, the operator provides a full set of safer gambling tools, clear information, and access to independent support. If you are worried about your play at any time, the customer support and Responsible Gaming teams are available via live chat and secure contact form on dezzle.casino to help you regain control.

Gambling is strictly for persons aged 18 and over. If you feel that you are losing control of your play, you should stop immediately, consider using the tools described below, and seek professional help.

Risk Awareness

Understanding the risks of gambling is the first step in staying safe. Most people play occasionally and for fun, but for some, gambling can become harmful. The following signs may indicate that gambling is starting to cause problems:

• Spending more time or money on dezzle.casino than you originally planned, and needing to increase stakes to get the same "thrill".
• Frequently thinking about gambling outside of play sessions (planning the next bet, reliving past wins, or worrying about losses).
• Chasing losses by continuing to play when you know you cannot afford to lose more.
• Hiding or lying about gambling activity to family, friends, or colleagues, or feeling guilty after playing.
• Using gambling as an escape from stress, depression, anxiety, or financial difficulties.
• Missing work, studies, or social obligations because of gambling or feeling irritable when you try to cut down.
• Borrowing money, using overdrafts, or selling belongings to fund gambling, or allowing bills and essential expenses to go unpaid.

Self-Assessment Check

The following short self-assessment can help you reflect on your behaviour. Ask yourself whether the following statements have been true for you over the last 12 months:

• I often spend more time or money on dezzle.casino than I intended when I logged in.
• I have tried to cut down or stop gambling, but found it difficult to stick to my decision.
• I gamble when I am feeling stressed, anxious, lonely, or depressed.
• I have argued with people close to me about my gambling or have hidden my activity from them.
• I have used money intended for bills, rent, food, or other essentials to gamble.
• I believe that a big win will solve my financial or personal problems.

If you answered "yes" to one or more of these questions, your gambling may no longer be under control. Consider using the tools on this page, taking a break, and contacting one of the professional support services listed below. This self-check is not a diagnosis but a prompt to observe your behaviour, expand your understanding of the risks, and reflect on whether you need support.

Limits & Tools

To comply with UK Gambling Commission requirements and to help you manage your play, Dazzle Casino provides a range of safer gambling tools through your account area on dezzle.casino. You can usually access them under "My Account" > "Play Responsibly" or "Safer Gambling".

Deposit, Loss and Wager Limits

You can set financial limits to control how much you can deposit, lose, or wager over a chosen period. Typical options include daily, weekly, and monthly limits in GBP. To set or adjust these limits:

1. Log in to your dezzle.casino account and go to "My Account".
2. Select the "Play Responsibly" or "Safer Gambling" section, then choose "Deposit Limits", "Loss Limits", or "Wager Limits".
3. Choose the time frame (daily, weekly, or monthly) you want to limit.
4. Enter the maximum amount in pounds sterling that you are comfortable spending within that period (for example, £20 per day, £50 per week, £150 per month).
5. Confirm your selection. You may be asked to re-enter your password or confirm by clicking a link or button.

Reductions to limits usually take effect immediately or as soon as possible, while increases are subject to a cooling-off period (for example, at least 24 hours) and an additional confirmation, as required by UKGC regulations. Once set, the system will prevent you from depositing, losing, or wagering more than your chosen amount during the relevant period.

Time Limits and Reality Checks

In addition to financial limits, you can control the time you spend gambling by using session time limits and reality-check alerts:

• Reality checks: These are on-screen messages that appear at set intervals (for example, every 30, 60, or 120 minutes) to show how long you have been logged in and how much you have won or lost. You can enable or adjust these in the "Play Responsibly" section.
• Session time limits: You can set a maximum session duration so that you are automatically logged out after a chosen period (for example, 1 or 2 hours). To set this, go to "Play Responsibly" and select "Session Limit" or similar, choose the time limit, and confirm.

These tools are designed to encourage regular breaks and help you monitor your behaviour. Use them together with personal rules, such as deciding in advance how long you will play and stopping when the time or money limit is reached, regardless of wins or losses.

Short-Term Breaks ("Time-Out")

If you need a temporary break from gambling, you can activate a "Time-Out" from your account:

1. Log in and go to "My Account" > "Play Responsibly" > "Time-Out" (or "Take a Break").
2. Select the Time-Out duration, typically from 24 hours up to 6 weeks.
3. Read the information about what Time-Out means and confirm your choice.

During a Time-Out, you will not be able to deposit or play, although you may still be allowed to log in to check your account or withdraw any available real-money balance, depending on the specific configuration. A Time-Out cannot usually be cancelled early. You must wait for the selected period to end before you can resume playing.

Self-Exclusion

If you feel that your gambling is out of control or that Time-Outs and limits are not sufficient, you should consider self-exclusion. Self-exclusion is a more serious and long-term measure that prevents you from gambling with the operator for an extended period.

How to Activate Self-Exclusion

1. Log in to your dezzle.casino account.
2. Go to "My Account" > "Play Responsibly" (or "Safer Gambling") and select the "Self-Exclusion" option.
3. Choose the self-exclusion period. On the ProgressPlay platform, standard options typically range from 6 months up to 5 years for a single self-exclusion period.
4. Carefully read the explanation of the consequences (including loss of access to your account and games) and confirm that you understand them.
5. Confirm the self-exclusion request. You may need to complete an additional confirmation step (for example, ticking a box and clicking a confirmation button).

Once self-exclusion is in place, you will not be able to log in to your account or place bets until the selected period has expired. The operator will take reasonable steps to prevent you from creating new accounts on the same network. Self-exclusion cannot be cancelled or shortened; this is a regulatory requirement designed to protect you.

Consequences for Your Account and Funds

• Account access: You will not be able to access the gambling services of Dazzle Casino for the duration of the self-exclusion. Attempts to log in will be blocked.
• Deposits and play: You will not be able to deposit, wager, or receive bonuses or promotional offers while excluded. Marketing communications should be stopped as soon as reasonably practicable.
• Withdrawals: Any eligible real-money balance in your account remains your property. You may usually request a withdrawal by contacting customer support via live chat or the secure contact form. Bonus funds and any winnings derived from them may be handled according to the Terms & Conditions and bonus policy.
• End of the period: When the self-exclusion period ends, there may be a requirement to contact customer support and request reactivation, subject to a further reflection period. The account will not automatically reopen without these checks.

Extending Self-Exclusion and Long-Term Protection

If, after your initial self-exclusion ends, you still feel at risk, you can request a further exclusion period. For broader protection across most online gambling operators licensed in Great Britain, you should also register with the free national self-exclusion scheme GamStop at www.gamstop.co.uk. GamStop allows you to choose exclusion periods (such as 6 months, 1 year, or 5 years) from all participating UK-licensed online operators and can be renewed to maintain long-term or effectively lifetime protection.

Players who access dezzle.casino from other jurisdictions may have access to different national schemes, for example:

• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - national self-exclusion register managed by the Spanish regulator.

Self-exclusion tools on dezzle.casino and any national schemes should be viewed as support mechanisms. They are not a substitute for clinical or therapeutic help where gambling has become a significant problem.

Support Resources

Professional, confidential help is available if you are concerned about your gambling or about someone close to you. The services below are independent from Dazzle Casino and are free to use.

Local Support - United Kingdom

• National Gambling Helpline (GamCare / BeGambleAware): Call 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week. Advisors provide confidential support, information, and signposting to local treatment services. Language: English.
• GamCare Online Services: Live chat and message boards via gamcare.org.uk; available 24/7 in English for people affected by gambling and their families.
• NHS Gambling Clinics (England and some devolved nations): Your GP can refer you to NHS specialist problem gambling services, such as the National Problem Gambling Clinic. See nhs.uk for up-to-date information.
• Samaritans: For emotional support in distress (not gambling-specific), call 116 123 (free, 24/7, UK and ROI). Language: English, with text and email options available.

International Support Organisations

Gambling Therapy offers online support and resources worldwide, including for family members, in multiple languages. Gamblers Anonymous (GA) holds peer-support meetings in many countries, including the UK, often supported by local helplines.

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): A free, national online self-exclusion scheme covering most UKGC-licensed online gambling sites. Register at www.gamstop.co.uk.
• Spain - RGIAJ: The Spanish national self-exclusion register, managed by the gambling regulator, for residents of Spain.
• Device and site blocking software: Independent applications such as Gamban (gamban.com) and BetBlocker (betblocker.org) can restrict access to gambling websites and apps on your devices.

These tools are independent of dezzle.casino and may be subject to their own terms and privacy policies. Combining operator tools (limits, Time-Outs, self-exclusion) with national schemes and blocking software provides stronger protection.

Family and Friends Support

• GamCare family support: Resources, live chat, and forums on gamcare.org.uk for those affected by someone else's gambling.
• Gambling Therapy - Friends & Family: Dedicated online groups and information at gamblingtherapy.org.
• GamAnon (Gamblers Anonymous Family Groups): Support meetings (where available) and information for partners, relatives, and friends of problem gamblers.

All reputable support services treat your information with strict confidence, within the limits of the law. Reaching out for help will not affect the fairness of your account or your rights under UK law.

Help for Family

Gambling harm can affect partners, children, relatives, and friends. If you are worried about someone who gambles on dezzle.casino or elsewhere, the way you approach the conversation can make a significant difference.

How to Talk to Someone About Their Gambling

• Choose a calm, private time to talk, when neither of you is angry or under the influence of alcohol or drugs.
• Use "I" statements rather than accusations. For example: "I'm worried about how much time you're spending on gambling" instead of "You are ruining everything."
• Focus on specific behaviours and impacts (missed bills, mood changes, secrecy) rather than judging the person.
• Listen actively and allow them to share their perspective, even if you do not agree. Avoid threats unless you are prepared to follow through.
• Encourage them to use safer gambling tools (limits, Time-Outs, self-exclusion) and to contact a professional support service.

Support for You as a Family Member

You are entitled to support in your own right, even if the person who gambles does not yet want help. Consider the following options:

• Contact GamCare (0808 8020 133 or gamcare.org.uk) and ask specifically for support as a family member or friend.
• Use online forums and family-focused discussion boards (e.g. GamCare forums, Gambling Therapy "Friends & Family" groups) to share experiences safely and anonymously.
• Seek counselling or therapy for yourself through local services or the NHS to help manage stress, anxiety, or financial strain related to someone else's gambling.
• Protect your own finances by separating accounts where possible, setting personal budgets, and seeking independent debt advice if needed.

If the person you are concerned about holds an account at Dazzle Casino and you believe they are at immediate risk, you can encourage them to self-exclude and to contact customer support. However, due to privacy and data protection laws, the operator may not be able to discuss another person's account with you without their consent.

Operator's Commitment

As a UK Gambling Commission-licensed operator, ProgressPlay Limited is required to monitor customer activity and intervene where there are signs of problem gambling. Dazzle Casino aims to go beyond minimum regulatory standards by combining behavioural monitoring, clear communication, and robust safer gambling tools.

Internal Risk Checks and Behavioural Monitoring

The operator may monitor player activity on dezzle.casino (including across the ProgressPlay network) for indicators of harm, such as:

• Rapid or significant increases in deposit amounts or frequency over a short period.
• Extended play sessions without breaks, especially at late hours.
• Repeated attempts to deposit after transactions have been declined.
• Patterns of chasing losses or switching rapidly between games after heavy losses.
• Player communications that indicate distress, financial hardship, or difficulty controlling gambling.

Where risk patterns are detected, automated tools and trained staff may apply flags to the account and initiate proportionate actions, in line with UKGC guidance as of 2025.

Possible Interventions and When Support May Contact You

• Information and nudges: The site may display warning messages, recommend setting limits, or prompt you to take a break if you have been playing for a long time or spending more than usual.
• Direct contact: In higher-risk cases, the Responsible Gaming or customer support team may contact you via email, on-site messaging, or (where details are available) SMS to discuss your gambling, suggest safer gambling tools, or signpost support services.
• Account restrictions: Depending on the level of risk, the operator may apply deposit limits, suspend bonuses, restrict certain products, or, in serious cases, suspend or close your account and/or apply self-exclusion.
• Affordability and KYC checks: In line with UK regulation, the operator may request documentation (such as proof of income or source of funds) to ensure that your level of play remains affordable and lawful.

These measures are designed to protect you and to comply with UK law. However, they do not remove your responsibility to monitor your own behaviour and to use the tools described in this policy. If you disagree with an intervention, you may raise a complaint via customer support. If the complaint cannot be resolved internally within 8 weeks or reaches "deadlock", you can escalate it free of charge to the Independent Betting Adjudication Service (IBAS) via ibas-uk.com. For information about regulatory complaints, you can consult the UK Gambling Commission's guidance at gamblingcommission.gov.uk/public-and-players/complaints.

This Responsible Gaming page does not replace the Terms & Conditions, bonus policy, or other legal documents available on dezzle.casino. In the event of any inconsistency, those documents prevail.

Updates

Safer gambling standards and UK regulatory requirements continue to evolve. Dazzle Casino may update this Responsible Gaming information to reflect changes in law, regulatory guidance, or internal procedures.

• Notification of changes: Material changes may be communicated through on-site banners, messages in your account, or email notifications to registered players. Minor clarifications may be made by updating this page without a separate notice.
• Where to check: The most current version of this Responsible Gaming information will always be available on the "Play Responsibly" or equivalent section of dezzle.casino/play-responsibly/.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described above, or wish to share feedback about your experience, you can contact the Dazzle Casino Responsible Gaming team using the channels below.

Responsible Gaming Contact Channels

• Live chat: Available 24/7 via the official website at dezzle.casino. Ask to speak with an agent about safer gambling or responsible gaming; your query will be routed to an appropriate specialist.
• Email / secure contact form: A 24/7 email/contact form is available on the website. While a direct email address is not publicly listed in the source data, messages submitted through the form are passed to customer support and, where appropriate, to the Responsible Gaming team.
• Telephone: According to the information available as of 2025, there is no dedicated telephone support line for UK players for Dazzle Casino. Please use live chat or the on-site secure contact form for all responsible gaming queries.

Feedback and Support Request Form (Content Guide)

When you contact the Responsible Gaming team, including via the on-site contact form, it helps to provide clear information so that your request can be assessed promptly. You may be asked to provide the following details:

• Your full name and dezzle.casino username.
• Whether your request relates to setting or changing limits, taking a Time-Out, self-excluding, or seeking general advice.
• A brief description of your concerns (for example, "I am spending more than I can afford" or "I am worried I am chasing losses").
• Any specific actions you would like the operator to consider (for example, applying a deposit limit, Time-Out, or self-exclusion).

The team aims to respond to responsible gaming requests as a priority. However, response times may vary depending on overall demand; initial acknowledgements are typically issued within a few hours, with substantive replies following as soon as reasonably possible.

If you believe you are in immediate danger of harming yourself or others, you should contact emergency services or a crisis helpline (such as 999 in the UK or Samaritans on 116 123) rather than relying solely on casino support. The operator cannot provide emergency or medical services.